Data Protection Policy
Your privacy matters to us at DawnQuartzMeadow
Data We Gather
When you contact us for corporate flower arrangements or gift services, we collect information you choose to share. This may include your name, company name, email, phone, delivery addresses, and specific preferences for your floral needs. Payment details are collected during checkout, though transactions are securely handled by our payment partners.
For corporate clients, we might also gather extra business information such as company registration data, preferred delivery timelines, and budget expectations to tailor our service to your corporate requirements.
When you browse our site, we automatically collect technical details such as your IP address, browser category, device information, and navigation path. We use these insights to enhance site performance and learn how visitors locate our services.
How We Utilize Your Details
Our use of personal information mainly focuses on processing orders and delivering outstanding customer support. This involves handling orders, arranging deliveries, crafting customized arrangements according to your specifications, and staying in contact about your service needs.
We also analyze data to enhance our offerings and the overall website experience. This helps us identify which corporate floral services are most beneficial to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
DawnQuartzMeadow values your privacy and does not sell your personal data to others. We disclose information only as needed to deliver our services or as required by law.
We may share essential information with trusted partners who assist in running our operations, such as delivery partners, payment processors, and technical vendors. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We might disclose information when required by law, a court order, or government request. We may also share data to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We handle the protection of your personal data with seriousness and deploy suitable technical and organizational safeguards to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to protect information during transmission between your browser and our systems.
Limited Access
Only authorized personnel who require information to deliver services may access customer data.
Although we employ robust security measures, no method of transmitting data over the internet is 100% secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to access, update, erase, or limit how your data is used.
To exercise these rights, reach out to us using the contact details at the end of this policy. We will reply within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only for as long as needed to deliver our services and meet legal obligations. Retention periods vary by the kind of information and the purpose it was collected for.
Typical Retention Periods:
- Customer contact and order details: 3 years after the last service interaction
- Payment transaction records: seven years for tax and accounting purposes
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us recall your preferences and assess site performance.
You can adjust cookie settings through your browser options. However, turning off certain cookies may impact site functionality. For detailed information about our cookies practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy only covers DawnQuartzMeadow and our site. We are not accountable for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy occasionally to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
DawnQuartzMeadow Privacy Team
10 Downing Street, London
London, United Kingdom SW1A 2AA
Email: [email protected]
Phone: +44 20 7920 1234
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.